Chatbots are a great extension to your site. Not only do they enable you to engage with your website visitors better, but they also support you to streamline the customer assistance process.

A chatbot can monitor the touchpoints in your website. From sending a welcome message to giving suggestions, chatbots can help every step of the way.

Here are 5 ways you can implement chatbots on your website:

Welcome visitors

Make your visitors feel valued and recognized by sending them a welcome message the moment they visit your website. Plus, when it comes to marketing, making a good impression is important.

Answers FAQs

Chatbots are very helpful when it comes to answering frequently asked questions by your visitors. With chatbots, they get the answers immediately and don’t need to wait which is very important as people are quite impatient nowadays.

Recommend product/service

You can set a trigger on your chatbots depending on your visitors’ behaviours and for e-commerce websites, being able to give product suggestions is very important because some users would not have all the time to browse through all your product catalog. Plus, your visitors would really love to get help in deciding which product to choose.

Customer support

Customer service is one of the most important factors every business should focus on and with chatbots, customer service just becomes a lot easier and quicker. Today, chatbots are most generally employed as the traditional customer support bot, and these significantly decrease your website’s churn.

Exit-intent

Never let your visitors just go without getting a hold of them with your exit-intent bot. Exit Intent bot catches a visitor as he or she is about to exit from your website. This is a critical time to reach out to the visitor one last time just before he or she leaves. It’s a perfect time to offer an extra discount or to find out why the visitor is leaving.

Positively, bots have been a very powerful and helpful tool to businesses and if you are still having a second thought of using them, you just missed out on something really great that could potentially get your business to new heights.