With more and more people relying on online information from websites, it is important that you consistently look forward to improving your customer experience and that includes giving them multiple ways to get in touch with you for inquiries and valuable information.

Luckily with Chatbots, you don’t need to hire an in-person customer service to manage your messages.

By using Chatbots and creating an efficient flow of conversation that provides your visitors with a great experience, you stay on top of your customer service and website experience.

If you are considering adding chatbots around your website, you have to understand which chatbot is perfect for what.

Here are 4 types of chatbots widget you can add to your website today:

General messaging

This is the most common chatbot widget you can install on your website. It is usually a floating message bubble option that your visitors can easily access when they wish to get in touch with you. Most businesses use Facebook Messenger on this so it looks familiar to people.

Chat support

This widget generally has a call-to-action “Need Help?”. Your visitors would love to see if you have this widget on website pages where people usually ask for support and the like. This widget usually has an image of the customer support representative and a conversation starter.

Feedback

This chatbot widget is intended for asking feedback from your visitors. This is usually placed at the bottom of the website. This chatbot widget is perfect for gathering feedback and reviews from your visitors or customers.

Live Chat 

A live chat widget is the same as the general messaging widget the only difference is that after a short chatbot messaging flow which is usually just a welcome message, there is a live person who will take over the chat.

When the customer support is not available, the chatbot gathers the visitor’s information so that when the agent takes over, he/she can contact the customer and address the concern immediately.

Chatbots are not only useful, effective, and efficient, it also saves you so much time and money because you don’t need to hire extra people to manage your website messages 24/7.